THE COMPLAINTS DEPARTMENT - Poem by Margaret Wilde

The Complaints Department
(dedicated to the NHS Complaints Procedures)

This is the gate
Through which you must go
To get to the door
Of the passage
That leads
To the tunnel
And thence to the stairway,
The which you ascend
(As you tire),
And you find
At the top
That the hatches
Are down
And there stands in your path
A half-witted
Deaf-mute
With a gun.

© 1986 Margaret Wilde