As readers of this blog already know, the NHS Complaints Procedure does nothing about complaints except make life harder for the complainants; it is a sheer waste of time and effort making a complaint about poor or negligent treatment. And Kenneth Clarke, the Secretary of State for 'Justice', is proposing to remove clinical negligence from the scope of the civil legal aid scheme, so no help there either for anyone brave enough to take on as adversaries the extremely experienced legal eagles employed by the NHS and the healthcare professionals.
So very well done to the Daily Mail for campaigning about the appalling care accorded to far too many elderly patients by our non-accountable NHS, and for making a large donation to the Patients Association, a charity that tries to help victims of poor NHS treatment.
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