Anybody who believes that doctors are hard-working, all-knowing saints should read this:

Dr LeFanu's Telegraph entertaining article on stupid, arrogant doctors.

I've been interested in recent months to notice that people who complain about unsatisfactory or negligent treatment often tend to be disparagingly referred to by doctors or their retinues as 'disgruntled patients'. Bearing in mind the sort of serious matters that occasion the complaints that dissatisfied patients make - having read the Telegraph article for instance - 'disgruntled' seems a very inapposite adjective to use. It is so inapposite and disparaging, and yet so commonly used, it makes me wonder whether medical students are actually taught to use the word as a put-down to damaged patients...