What's the difference between South African state police killing an innocent taxi-driver and UK NHS staff killing innocent patients?
Saturday, 2 March 2013
What's the difference between South African state police killing an innocent taxi-driver and UK state NHS staff killing innocent patients?
What's the difference between South African state police killing an innocent taxi-driver and UK NHS staff killing innocent patients?
Monday, 7 November 2011
Thousands of deaths caused by clinical negligence in the NHS
Until death because of negligence by NHS staff is appropriately punished, after trial of the negligent individuals in a criminal court, clinical negligence will continue as a prominent feature of NHS 'care'. The present scandalous unaccountability of NHS healthcare professionals naturally does nothing to discourage negligence.
Thursday, 13 October 2011
Disgracefully poor care for elderly patients in some UK hospitals
Saturday, 27 August 2011
Hospitals still cover up poor standards and neglect and still give scant regard to complaints
Tuesday, 15 February 2011
The Ombudsman's damning report of cruel neglect of vulnerable elderly patients in NHS hospitals and staff's callous indifference to their suffering
Since its inception the NHS has been protected from censure and sanction alike in matters of professional negligence. For decades its damaged victims were prohibited from even making a complaint! Then when complaints at last were permitted, the standard response to serious complaints was that the complainant was mistaken, lying, half-witted, mentally ill, trying to obtain compensation without cause, and similar nonsense directed toward attacking the complainant rather than investigating the complaint. Nothing was done about actually dealing with the complaints. And this is still the case.
In the intervening years it has become easier to make a complaint, but still nothing is done about the complaint, and the cases of negligence are increasing - inevitably, since the staff learn more and more surely, that they are unaccountable. The NHS Complaints Procedures are, and are designed to be, exercises in futility, and the Government is hoping to put an end to any scrap of justice for victims of medical negligence who go to Law by removing the possibility of legal aid in these cases.
As usual people who are ever-ready to defend the indefensible assure us that these flaws must be looked at in perspective, likewise assuring us that the vast majority of NHS patients are happy with their treatment. - Not remotely true, dear Reader. - That there are a lot of people ready to defend the NHS is not unconnected with the fact that the NHS is the largest employer in Europe, and so its employees and their dependants defend it. By contrast, read this Guardian article: "Half the patients treated in NHS hospitals are dissatisfied with the standard of care, a survey by the consumer organisation Which? reveals today. But it found few patients complain to NHS staff about inedible food, lack of cleanliness or poor organisation on the wards.
Among those who were dissatisfied, over a third thought raising an issue would not make any difference. Almost a quarter said nothing because they "expected their hospital stay to be like that" and 12% feared that a complaint would provoke reprisals and compromise their care.
Which? said doctors, managers and politicians interpreted the low level of complaints as evidence of patient satisfaction. But the survey suggested they were fooling themselves."
Tuesday, 25 January 2011
On Radio 4's Thought for the Day this morning, the speaker was James Jones, Anglican Bishop of Liverpool. His talk was a paean of praise for the NHS.
I challenge Bishop James to read of my long, cruel, shocking treatment at the hands of the NHS abusing its power and see if he finds that praiseworthy. How can he praise an NHS for providing 'free' treatment, when that free treatment includes the callous disregard that led to so much suffering and so many ghastly deaths at that Staffordshire Hospital? See here, here, here. How does a man of the cloth live with the treatment of hundreds of innocent children in NHS 'care' at the hands of Dr Andrew Holden? - See here and here. Why does Bishop James disregard the dark, evil side of the NHS? Why does he champion the powerful, rather than champion their victims? The NHS does not need his advocacy; its suffering victims do.
Monday, 10 January 2011
The appallingly poor treatment, including being left to starve, of thousands of elderly dementia patients in UK hospitals
Friday, 3 December 2010
Well done to the Daily Mail for campaigning about the appalling care provided to far too many elderly patients by our unaccountable NHS!
So very well done to the Daily Mail for campaigning about the appalling care accorded to far too many elderly patients by our non-accountable NHS, and for making a large donation to the Patients Association, a charity that tries to help victims of poor NHS treatment.
Thursday, 2 December 2010
13% increase in written complaints about NHS and community services
A previous Chair of the Patients Association told me years ago that she did not know of even one case of a complainant being satisfied with the response to their complaint. My own experience of the NHS Complaints Procedures is that the complainant is actually punished for making the complaint, and nothing at all is done to help the complainant or to prevent appalling treatment from happening again. Indeed, that the healthcare staff complained about are routinely protected from censure or sanction, ensures that poor treatment will be repeated.
Thursday, 11 November 2010
NICE issues draft guidance that broken hips should be operated on on the day of admission or the day after
Surely this is a no-brainer! If delay "doubles the risk of major complications and death," what on earth are surgeons thinking of? - How can they routinely be doubling the risk of their hip fracture patients (who are mainly elderly, and many of whom are frail and ill) suffering major complications and death? This is disgraceful. Is it an example of covert age discrimination?
The longer the delay, the more pain the patients will suffer, the more physiotherapy and other rehabilitation they will need, the longer stay in hospital, the more support/care at home. - All avoidable extra suffering, all avoidable extra expense.
I've never had a hip fracture, thankfully, but I've had a very complicated fracture of the humerus, which needed an operation. If I had had the operation within a few days, as I was promised on admission to the Northern General Hospital, I would have been back at home again within a week, I am sure, little the worse from the fracture. But because my agonising pain from the splint was discounted and it was almost a fortnight before the arm was operated on, there was massive damage to my right hand - mainly radial nerve palsy and ulna nerve injury - and my stay in hospital lasted a month instead of the few days it would have been with prompt treatment. My (dominant) right hand was completely unusable and intensely painful for months. No one in the system ever apologised or even expressed regret.
I needed many months of physiotherapy and occupational therapy before I could move the hand at all. - It takes you a few seconds to read that sentence. - Just think of having to cope with that yourself: months with a swollen hand, totally unusable and exquisitely tender to the slightest touch. And I have had to have carers to help me since then, though I previously had managed without. Are these inexcusable delays attributable to callousness, ignorance, incompetence or what? - They are certainly unnecessary and they benefit no-one.
Tuesday, 9 November 2010
If David Cameron speaks out on the subject of human rights abuses while in China
Wednesday, 25 August 2010
Record Rise in Complaints about the NHS
Cruelty, Clinical Negligence and the Abuse of Power in the NHS,
Complaints in Hospitals,
NHS Complaints Procedures Exposed and
The politics of salt consumption and powerful vested interests)
it is almost inevitable that complaints will continue to increase. If you read the individual comments beneath the BBC report you will see further examples of the futility of making a complaint about the NHS. Doctors and dentists are a law unto themselves and consider themselves inviolate against complaints made by patients. I sincerely believe that they and the rest of the NHS do far, far, far more harm than good.
Saturday, 21 August 2010
Mad NHS versions of 'Catch 22' used to cover up medical negligence or The patient's place is in the wrong.
Friday, 13 August 2010
NHS Trusts put patient safety at risk by failing to implement safety alerts in over 1000 instances
I suggest that the highest-paid member of the NHS Trust management team be made specifically responsible for the Patient Safety Alerts being implemented, and implemented on time, with a clause in his/her contract of employment that they will be sacked without pension/testimonial/reference/right of appeal the first time they fail to do this. This, I think, would ensure that an appropriate level of importance and urgency be accorded to this measure upon which, after all, patient lives depend.
Sunday, 25 April 2010
Deaths of Alan Sillitoe and Peter Porter
I remember years ago going to stay in Cambridge for a few days at the invitation of a friend who was reading chemistry at Newnham College. She was there for some weeks in the summer; I think it was known as the Long Vac term. Specific memories of that time: sitting on a river bank on a warm, heavenly evening as the strains of "Dido and Aeneas" reached us from a concert performance somewhere, and discovering a copy of Sillitoe's newly published "Saturday Night and Sunday Morning" in the College library and borrowing it and devouring it at speed. When the film of the book came out later it was as riveting and eye-opening as the book and I became a lifelong admirer of Albert Finney's acting.
In the 70's I went to hear Peter Porter read from his poetry and answer questions and it was great...(o: Such a friendly, enjoyable evening. Afterwards I had a long chat with him about Philip Larkin, who was my favourite poet at the time, and for whom I had coveted the Poet Laureateship. Strangely, Porter had recently spent an evening with Larkin ("last Saturday evening", was what he said, if I remember correctly). He was so easy to talk to and unhurriedly generous with his time.
In those days it was easy for me to get about, as it is for most people, and easy for me to read books and to go to lectures and the like, because those were the days before the long, cruel negligence of the National Health Service transformed my life into a dystopian microworld of exhaustion and difficulty. Largely housebound, scarcely able to hold a book because my hands are so delicate - courtesy of the 'caring' professions - and struggling to concentrate on the text, reading is now a rare and painful pleasure.
Monday, 8 March 2010
BBC Panorama's programme tonight about very poor quality care in some NHS hospitals and the misleading claims they had made about the quality of care
If you hold the view that the NHS is admirable and that we are fortunate to have it I very profoundly disagree with you. - You must be one of the lucky ones who has not yet been harmed by the NHS. You can view tonight's programme on the iPlayer here: Panorama: Trust Us We're an NHS Hospital.
Or you can read about it on this BBC News webpage. If you think that making a complaint remedies anything you are mistaken. Complaints are routinely ignored, and certainly not acted upon. They routinely add to the problems and suffering of the complainants. See Fighting the System.
I firmly believe the NHS does far more harm than good and that it should be scrapped.
Monday, 21 December 2009
Fighting the System: NHS Complaints Procedures
This is a slightly shortened version of the article:
Fighting the System
An abscess flared up on one of my front teeth. Talking was difficult and sleep impossible. My dentist said there was nothing wrong. So I went to the Dental Hospital. The pain – sudden, acute, accompanied by swelling, most severe when biting – was exactly characteristic of an acute abscess. But the pain was discounted and the abscess not treated.
When you have toothache you chew in strange ways to avoid exacerbating it. This puts unnatural pressures on teeth and it is easy to crack them. This happened to me. A cracked cusp, a separate agony, went untreated. Tooth-brushing was an ordeal and could not be as thorough as before the pain. Decay started, causing further severe toothache. This also went untreated. It was almost a year before the abscess was treated. It was over two years before I obtained treatment for all the dental disorders causing the toothache!
If consulted by a man with an abscess and weeping in agony, surely the most negligent dentist would take note of the signs and symptoms and would treat the abscess in its acute phase, ending the pain. In a full year of many attendances at the Sheffield Dental Hospital I was constantly insulted and left in agony. One consultant called me ‘You Fat Depressives’, plural, instead of using my name. It was clear that he habitually addressed suffering women in this way.
I eventually found a dentist brave enough to try to put things right. He dealt with the gross infections, etc but tragically much of the pain had by this time become chronic, which often happens when the cause is not dealt with promptly.
I heard from other women who had had their pain derided or been told that it was ‘nerves’ or ‘all in the mind’. One Rotherham woman had endured agony from trigeminal neuralgia for 13 years before someone (a neurosurgeon in private practice) took her pain seriously and operated. The pain then stopped. Trigeminal neuralgia mainly attacks women and its only symptom is pain. It is not uncommon for people to kill themselves because of severe toothache or because of trigeminal neuralgia, so intense is the pain.
Thirteen years of needless agony. Why does such cruelty flourish? The answer is many-faceted, of course. It includes ignorance and arrogance. Pre-eminent, however, is the health professional’s demeaning attitude towards women, coupled with the scandalous fact that in this country doctors and dentists are accountable to no-one, not to the patient, not to the hospital, not to the NHS.
Women are sub-human, second-class citizens whose voice need not be heeded. Everyone knows, don’t they, that whatever a woman complains of, the ‘real’ cause is usually psychological, and instead of investigation and treatment all she needs is a brusque injunction to pull herself together and a prescription for tranquillisers and anti-depressants. That’ll settle her!
In my desperate efforts to obtain the treatment I needed I turned to every health agency. All pretended that negligence does not occur. No-one insisted that my teeth be examined and my agonising toothache dealt with. The health agencies and the people to whom complainants must address complaints are financed by the DHSS or the NHS and by definition not impartial. The Complaints Procedure routinely adds to the difficulties of complainants rather than dealing with their complaints of negligence.
Why are the legislators not moved to effective remedial legislation? There are many reasons, I suppose; laziness, fear, the myth of medical infallibility, the desire to keep in with medics and their retinues, the fact that most MPs use private medicine rather than the NHS and that when they do use the NHS they get preferential treatment. Surely, also, a lack of imagination – failure to comprehend the scale of the suffering, the profound and terrible difficulties of damaged victims – trapped in pain and distress and worry, trapped in misunderstanding, trapped in bewilderment that those to whom they turn for help and from whom they have been led to believe they will receive it, adopt a confrontational stance. There is no-one in the entire edifice of the Health Service from whom victims of medical negligence can be assured of receiving help. They do not know where to turn.
In the Sheffield Star of August 20th 1986, the Administrator of the Sheffield Family Practitioner Committee is quoted as saying of complaints that most of them ‘were dealt with amicably, although in some cases the patient was struck off’. Dealing with complaints is clearly thought of as a matter of smoothing ruffled feathers or of placating/punishing the complainant, rather than of examining faults that need to be put right. If you made a complaint about trains, you would not consider it resolved by being forbidden to travel by train any more, would you? Why should a complaint about a doctor be considered resolved by crossing the complainant off his list?
When in the press someone criticises the medical profession, another person is certain to write in to protest that they themselves received wonderful treatment. e.g. the dreadful way that Sue Arnold was treated at the Moorfields Eye Clinic in London, reported a few months ago in her column in the Observer magazine. The following week someone wrote about their wonderful treatment there. If you publicised finding a dead mouse in a loaf, no-one would dream of writing to say that they had had a loaf from the same shop and it hadn’t had a dead mouse in it! Officials aver that the public makes few complaints about the Health Service. Like saying that most of our loaves don’t contain dead mice.
The official claim disregards the justifiable fears many people have about making a complaint. You risk being struck off a doctor’s list (and often the family of the complainant is also struck off) and may find it difficult to get a doctor at all.
The main reason for outraged complaint is being treated as sub-human. As I was. Callously left in agony which could easily have been treated and which I clearly could not treat myself. Agony for which it was impossible to get relief without the treatment that was being denied me. Abscesses and caries cannot ‘get better’. There has to be professional intervention.
By allowing medics to insult people under the guise of diagnosing them, by allowing honourable people to be treated in this appalling way, humanity is defiled. By categorising the person who then complains as a nuisance who must be pacified if possible and quelled if not, no-one is safe from such defilement.
There are moves to tinker with the Complaints Procedure. The Primary Health Care leaflet, with the Government’s proposals for discussion on health services outside hospital, suggests that there should be informal conciliation procedures to settle less serious complaints quickly and effectively. Again the ruffled feathers syndrome. Complainants do not want conciliation, they want remedial action taken about the complaint. Officially, negligence does not occur. So nothing is done about it.
It would be salutary to cause to be published a sample of the complaints of the last year and what the Complaints Procedure did about them. This would show it up for the charade it is. One only hears of anything being done if the matter is given publicity, which seldom helps.
That suffering, ill, exhausted people damaged by the medical profession have the right to redress in the civil courts is no right at all. Only 3% or 4% of cases get to court and they take a minimum of 4 years to get there. Everything is weighted against the victim, especially the hostile attitude of the Health Authorities. In any case, action in the civil courts has only individual relevance. General reform cannot result.
What victims most need is remedial treatment. There is no provision for this. What can be more important than the right to urgent remedial treatment when you have been harmed by hospital personnel? Gross medical negligence is compounded by the implacable unhelpfulness of the Health Authorities.
The NHS should be accountable to the consumer – i.e. the patient. Medical and dental staff have absolute power to give or to withhold necessary investigation and treatment to patients, to treat them with insolence, to defame their characters in privileged communications, etc. provided only that they call this the exercise of ‘clinical judgment’. (Compare this with, in recent times in Parliament, the ritual incantation that a matter is one of ‘national security’ and as such no-one has the right to question it.) Such power is clearly dangerous, is open to abuse and is clearly being abused. Terrible suffering like mine would be totally prevented if medical and dental staff were accountable.
Negligence
There can be nothing in this country more heinously unjust than the lack of help for the suffering victims of medical negligence. Patients have no protection whatsoever from the ignorance, incompetence, negligence and sometimes sheer malice of doctors and dentists. People who are not victims of the system are unaware of the situation. That negligent doctors and dentists incur neither censure nor sanction from the system ensures that negligence flourishes.
It is a moral imperative for caring people to do what they can to bring a speedy end to this cruelty.
The Complaints Procedure needs to be scrapped and replaced by a system providing immediate help for the victim of negligence (I don’t mean money; I mean remedial treatment and support) and an independent inquiry into the negligence with the purpose of apportioning responsibility and instituting reform to protect potential future victims. I stress that I am not interested in legal redress. I am asking for legislative action to remedy a national scandal.
The Health Ombudsman defines instances of medical negligence as matters of clinical judgment, and matters of clinical judgment, conveniently for negligent doctors and dentists, are outside his terms of reference. So he does not help. His reply to my letter made clear that he had given scant attention to my arduously compiled material. My evidence was ignored.
This state of affairs is independent of who the individuals are who become victims, being only dependent on the deficiencies of a system which allows the magic phrase ‘clinical judgment’ to override reason, humanity and justice. Clinical judgment cannot, by definition, obtain, where clinical diagnostic procedures have been waived. To pretend otherwise is an abuse of language, an abuse of trust, effectively an abuse of power and in practice a physical and psychological abuse of individual victims.
These abuses are systemic and must be rooted out. The powerless and suffering need protection from such cruelty.
There was a public inquiry about Wendy Savage, a doctor neither negligent nor incompetent, and about whom no patients had lodged complaints. There are no inquiries into real cases of negligence, initiated by the victims. Health professionals would be much more careful if their actions were to be subjected to public scrutiny.
Margaret Wilde
Tuesday, 17 November 2009
Further severe criticism of poor NHS treatment of elderly patients and dementia patients
"The Patients' Association said it was a "sad indictment" of the priority our society gives to elderly people.
"There is now an overwhelming amount of evidence that elderly patients are being neglected in hospitals across the NHS.
"Whether they have dementia or not, if they are in need of help with personal care many of them won't get it. Time after time the issue is raised, but the problems continue.""
And of course NHS Complaints Procedures are Orwellian in the extreme. Nothing gets improved.
The NHS is extremely expensive and so much of the vast expense is wasted and compounded by providing poor and damaging treatment for the most vulnerable patients, who are most in need of care and compassion. - And heaven help you if you haven't any family to visit and stick up for you!
Monday, 16 November 2009
Dame Joan Bakewell highlights ageist attitudes and poor care for elderly people by NHS and in care homes.
Wednesday, 7 October 2009
Massive overuse of antipsychotics to treat elderly patients with dementia in UK's hospital wards.
But these facts are not new facts. They have long been known but nothing effective has been done to curb this abuse of NHS patients. The letter urges that the government crack down on this overprescribing. When I heard about this on the radio I gained the impression that it is doctors who are largely to blame. But the government must surely have the power to curb the reckless over-prescribing of drugs by our drug-obsessed doctors. - They should do so promptly. - I personally favour making it a criminal offence to prescribe this junk inappropriately, harming the patient. A few successful prosecutions would soon bring down the reckless prescribing rates of doctors.